Enghouse has created a series of whitepapers and infographics to help guide you on your journey with ChatBots and AI strategy into the contact centre.
Take a look at one of our customer’s journey and its blend of ChatBots and Agents. To demonstrate the need for a connected automation and Chatbot story.
Getting the balance right – ChatBots and Agents
The balance is not as easy to achieve as it
first appears. Here’s our 5 key steps to getting the balance right with ChatBots and agents.
This whitepaper discusses the challenges you can face when working on a ChatBots and AI strategy for your contact centre.
CHATBOTS, AI AND AUTOMATION: Factors to consider when building into your contact centre
This whitepaper highlights the key factors to consider when building ChatBots into your contact centre strategy.
Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.
With over 25 years in the industry and dozens of financial institutions served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.