The robotic revolution: how automation is redefining customer service

Enghouse has created a series of whitepapers and infographics to help guide you on your journey with ChatBots and AI strategy into the contact centre.

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Infographic

  • Example of one of our customers’s journeys.
    The seamless interplay between Agents / Bots and the contact centre.
  • Getting the balance right- ChatBots and Agent
    Every customer is different, understand your people, processes and resources. Work on the interplay between ChatBots and agents.

Whitepapers

  • CHATBOTS AND INTERACTIVE AUTOMATION: Have you got the right balance?
  • CHATBOTS, AI AND AUTOMATION: Factors to consider when building into your contact centre

Fill out the form below to download ChatBot resources

Further Reading: ChatBots and AI

Infographic

Example of one of our customers’s journeys.

Take a look at one of our customer’s journey and its blend of ChatBots and Agents. To demonstrate the need for a connected automation and Chatbot story.

Infographic

Getting the balance right – ChatBots and Agents

The balance is not as easy to achieve as it
first appears. Here’s our 5 key steps to getting the balance right with ChatBots and agents.

Whitepaper

CHATBOTS AND INTERACTIVE AUTOMATION: Have you got the right balance?

This whitepaper discusses the challenges you can face when working on a ChatBots and AI strategy for your contact centre.

Whitepaper

CHATBOTS, AI AND AUTOMATION: Factors to consider when building into your contact centre

This whitepaper highlights the key factors to consider when building ChatBots into your contact centre strategy.

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Watch our ChatBots On Demand Webinar

Enghouse Interactive recently held a webinar with our customer Fujitsu, discussing the high and lows of implementing an ChatBots and AI strategy.

Click here to register to watch on-demand

About Enghouse Interactive

Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.

With over 25 years in the industry and dozens of financial institutions served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.

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